Privacy Policy

Last Updated: February 26, 2026

Our Commitment: At Kazoku, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information. We will never sell your data to third parties.

1. Information We Collect

1.1 Information You Provide

When you use Kazoku, we collect:

Account Information: Email address and username (via Google Sign-In)
Messages: The text messages you send to your AI family members
Memories: Information extracted from conversations that the AI remembers about you
User Preferences: Settings and customization choices

1.2 Automatically Collected Information

Usage Data: How you interact with the app, features used, session duration
Device Information: Device type, operating system, app version
Log Data: IP address, crash logs, error reports

1.3 Voice Data (PRO Users)

For PRO subscribers who use voice message features, we generate audio responses using AI. Voice messages are stored temporarily and deleted after 30 days.

2. How We Use Your Information

We use your information to:

Provide the Service: Generate AI responses, store memories, enable conversations
Personalization: Remember important details to make conversations more meaningful
Improve the App: Analyze usage patterns to enhance features and fix bugs
Process Payments: Manage subscriptions through Google Play Store
Customer Support: Respond to your questions and troubleshoot issues
Security: Protect against fraud, abuse, and unauthorized access
Legal Compliance: Comply with legal obligations and enforce our Terms

3. Third-Party Services

We use the following third-party services to operate Kazoku:

3.1 Authentication

Google Sign-In (Firebase): For secure account creation and login

3.2 AI and Processing

OpenAI (GPT-4): Powers AI conversations and responses
ElevenLabs: Generates voice messages for PRO users

3.3 Payment Processing

Google Play Store: Handles all subscription payments
RevenueCat: Manages subscription status and entitlements

3.4 Infrastructure

Render.com: Backend hosting and database storage
PostgreSQL: Secure database for user data and messages

These services have their own privacy policies and are responsible for their data handling practices. We recommend reviewing their policies.

4. Data Sharing and Disclosure

4.1 We DO NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 When We Share Data

We may share your information only in these circumstances:

With Your Consent: When you explicitly authorize us to share information
Service Providers: With third-party services listed above, necessary to operate the app
Legal Requirements: If required by law, court order, or government request
Safety and Security: To protect the rights, property, or safety of Kazoku or others
Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

Active Accounts: We retain your data as long as your account is active
Deleted Accounts: When you delete your account, all personal data, messages, and memories are permanently deleted within 30 days
Voice Messages: Automatically deleted after 30 days for all users
Log Data: Retained for up to 90 days for security and troubleshooting purposes

6. Data Security

We implement industry-standard security measures to protect your data:

Encryption in transit (HTTPS/TLS)
Encryption at rest for stored data
Secure authentication (JWT tokens)
Regular security audits and updates
Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

Access Your Data: Request a copy of your personal information
Delete Your Data: Delete your account and all associated data through the app settings
Correct Your Data: Update or correct inaccurate information
Export Your Data: Request a portable copy of your conversations and memories
Opt-Out: Unsubscribe from marketing communications (if any)

To exercise these rights, please contact us at gon.vazquez.mail@gmail.com

8. Children's Privacy

Kazoku is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence. By using Kazoku, you consent to the transfer of your information to countries that may have different data protection laws than your country.

10. Cookies and Tracking

Kazoku does not use cookies or tracking technologies for advertising purposes. We only use essential technical cookies required for authentication and session management.

11. Analytics

We collect aggregated, anonymized usage data to understand how users interact with the app. This helps us improve features and fix bugs. This data cannot be used to identify individual users.

12. AI and Machine Learning

Your conversations may be used to improve AI models, but only in an anonymized and aggregated format. We remove all personally identifiable information before using data for model training.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app and updating the "Last Updated" date. Your continued use of Kazoku after changes constitutes acceptance of the new policy.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell data)
Right to non-discrimination for exercising your rights

15. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: gon.vazquez.mail@gmail.com
Subject Line: "Privacy Inquiry"

We will respond to your inquiry within 30 days.

Your Trust Matters: We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out.

By using Kazoku, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.